Wednesday, October 20, 2010

Unbelievable

Oh, ribbing, how I love thee.
Life has been unbelievable. Luckily, I've got my Red Queen to keep me sane.

Here's the story.

All of a sudden I could no longer visit Jimmy Bean's Wool. Not that I order a lot from them, I just enjoy looking at all the yarn, watching their videos, reading reviews and clicking on Wool Watcher to see what the special is. The sight still worked at my job, so I thought it was strange that I couldn't access it from home.

I mentioned it to Wooly. He said it's because our internet provider left Washington state, so those 'other people' took over.

I called 'op' and was on the phone for an hour. I ended up talking to the Supervisor, who said, "We've exhausted all of our resources on this end. (translated: Woman, get off my phone!)" I asked if they could bring up the sight on their end. He said they don't have access to the internet. (what?!) It's got to be Jimmy having a problem with their sight." I told them it's not Jimmy that has a problem.

He said, "Do you have a smart phone?"

I said, "No, I've got a stupid phone. And a stupid computer. I guess I'm just going to find something else to do besides knitting, since I can't order yarn from Jimmy because there's no server!"

He said, "No, you can't give up knitting! My mom knits and nothing can get those needles out of her hands!"

I felt better. I guess he kinda understood why I was so exasperated.

I emailed Jimmy, to see if they've been having problem. No problems.

The next day, Wooly called our IT guy and spent 1/2 hour with them. It's not your computer. It's your internet provider (op). Wooly called op and spent an hour with them. They finally said they can sign us up for 'super duper internet help' for $15 per month for a minimum of 1 year and no guarantee that they could fix the problem. Wooly told them where they could stick it.

Meanwhile, we got another email from Jimmy saying that they talked to their host & there are 5 people who have reported the same problem... and gave us a link that explained how to switch servers. We thanked them, and explained our fear of changing anything because we're old & our whole computer might blow up.

Then it happened.

Wooly found a bagpipe sight he couldn't access. Now, THIS is a MAJOR SERIOUS PROBLEM!
Now, he knows how I feel!
"UNBELIEVABLE! LOOK! IZ DID IT!
Just call me Wooly, Computer Genious! Wooly, I.T. conqueror of ALL!"

Yay Wooly! He followed the instructions on the link & it worked! Yippee Yahoo!

We emailed Jimmy and let them know it worked for us and thanked them profusely - they gave us real customer service.

I know what you're thinking. Michele, what did you order?!
 I know! Unbelievable! Why? 
Cute monsters for my cute monkey monster nephews! Can you believe this is Corey?! I asked Brother what their favorite colors are. He said, "blue & blue," he doesn't know, I found it very funny...

 Everyone has their favorite! Kamati likes Pioneer. Turtle likes Icehouse. Smoothie likes Lakeview.

Yep, Christmas presents.

Op called us the other day saying that they heard we wanted to sign up for 'super duper internet help.' Wooly told them where they could stick it (again) and that we didn't need their help, so don't call us.

Unbelievable.
 I love my Red Queen. The only sane thing in this unbelievably insane life... and I haven't even told you about my job! Don't worry. I won't dump that on you guys. That's what Wooly is for. :)

Happy Knitting!
Go Monsters! :)

8 comments:

Dorothy said...

What a manly man you have there! I guess when it affects them directly, they can really come through, huh? We changed from Verizon before they sold out and it sounds as if things haven't improved. We've gotten a lot better service from Comcast.

Anne said...

Spent 1.5 hours today on the phone with my internet provider - so I know just what you mean.....luckily things turned out good for you guys....you got some yarn....red queen looks fabulous.....what did Wooly get LOL????

Lorraine said...

Michele- See? It's a different story when you can't get to the BAGPIPE site!!!!

Let's not go there about ISP's-

Lovin the Queen.

Knitting Granny said...

I laughed so hard! Too bad that this kind of hassle happens all too frequently (in more areas of our lives than we care to mention!). Love the Red Queen and glad you got things straightened out. Yay Wooly!

Diana said...

You are so funny! I love your Red Queen too!!

Sonya said...

No bagpipe site?! Now that is serious. ;o)

Your Red Queen is looking gorgeous!

Brigitte said...

>:( Ick. Imagine not being able to get to your fav online knitting store. If I couldn't access VY. Well. It would not be pretty.

I'm with Turtle.

Anne said...

Just noticed you changed your banner photo -- gorgeous!