Life has been unbelievable. Luckily, I've got my Red Queen to keep me sane.
Here's the story.
All of a sudden I could no longer visit Jimmy Bean's Wool. Not that I order a lot from them, I just enjoy looking at all the yarn, watching their videos, reading reviews and clicking on Wool Watcher to see what the special is. The sight still worked at my job, so I thought it was strange that I couldn't access it from home.
I mentioned it to Wooly. He said it's because our internet provider left Washington state, so those 'other people' took over.
I called 'op' and was on the phone for an hour. I ended up talking to the Supervisor, who said, "We've exhausted all of our resources on this end. (translated: Woman, get off my phone!)" I asked if they could bring up the sight on their end. He said they don't have access to the internet. (what?!) It's got to be Jimmy having a problem with their sight." I told them it's not Jimmy that has a problem.
He said, "Do you have a smart phone?"
I said, "No, I've got a stupid phone. And a stupid computer. I guess I'm just going to find something else to do besides knitting, since I can't order yarn from Jimmy because there's no server!"
He said, "No, you can't give up knitting! My mom knits and nothing can get those needles out of her hands!"
I felt better. I guess he kinda understood why I was so exasperated.
I emailed Jimmy, to see if they've been having problem. No problems.
The next day, Wooly called our IT guy and spent 1/2 hour with them. It's not your computer. It's your internet provider (op). Wooly called op and spent an hour with them. They finally said they can sign us up for 'super duper internet help' for $15 per month for a minimum of 1 year and no guarantee that they could fix the problem. Wooly told them where they could stick it.
Meanwhile, we got another email from Jimmy saying that they talked to their host & there are 5 people who have reported the same problem... and gave us a link that explained how to switch servers. We thanked them, and explained our fear of changing anything because we're old & our whole computer might blow up.
Then it happened.
Wooly found a bagpipe sight he couldn't access. Now, THIS is a MAJOR SERIOUS PROBLEM!
Now, he knows how I feel!
"UNBELIEVABLE! LOOK! IZ DID IT!
Just call me Wooly, Computer Genious! Wooly, I.T. conqueror of ALL!"
Yay Wooly! He followed the instructions on the link & it worked! Yippee Yahoo!
We emailed Jimmy and let them know it worked for us and thanked them profusely - they gave us real customer service.
I know what you're thinking. Michele, what did you order?!
I know! Unbelievable! Why?
Yep, Christmas presents.
Op called us the other day saying that they heard we wanted to sign up for 'super duper internet help.' Wooly told them where they could stick it (again) and that we didn't need their help, so don't call us.
Unbelievable.
Happy Knitting!
Go Monsters! :)
